Case Study
Cross-functional digital delivery team.
3 Strategic Hires in 12 Weeks for a UK Auto Finance Provider.
How Resilient Management Solutions partnered with a UK Auto Finance provider to rapidly build a cross-functional digital delivery team, driving transformation on time and with impact.
Key Project Facts
Confidential Brief
UK Auto Finance Provider
Objective: Build a Digital Delivery Team
Timeline: 12 Weeks
Results: BA, Programme Director,
Solution Architect Appointed
The Challenge
A leading UK Auto Finance provider approached Resilient with a clear challenge: assemble a high-performing digital delivery team within three months.
With a major transformation programme underway—phasing out legacy systems and prioritising digital customer journeys—speed and precision were critical.
However, their internal team faced three key hurdles:
Urgency: Timelines were tight, and internal capacity was limited
Complexity: The programme spanned regulated lending, legacy tech, and enterprise change
Scarcity: Suitable candidates with both technical and sector expertise were hard to find
They needed a partner who could deliver with speed, accuracy, and domain-specific insight.
“We needed to stand up a cross-functional delivery team. Fast. But we didn’t have the time or the network to do it ourselves.”
- Client stakeholder
The Resilient Approach
We knew this engagement would require more than traditional recruitment. Our client needed a partner who could strategically map the market, engage specialist talent under tight timelines, and ensure every hire aligned with both project outcomes and cultural expectations.
We deployed our structured delivery model, combining our 60-stage TABS methodology with market-specific intelligence in the Auto Finance sector.
We kicked off with a deep-dive workshop involving business and IT stakeholders to understand:
Using our pre-built internal knowledge base of candidates in Auto and Equipment Finance, we began:
- Mapping active and passive talent pools
- Identifying individuals with domain-specific experience (e.g., asset finance origination, cloud migrations, third-party vendor oversight)
- Validating availability, interest, and motivation under NDA where required
We built role-specific briefing packs to ensure consistent, informed outreach.
By this stage, our consultants had:
- Conducted first-round qualification interviews
- Benchmarked candidates against our assessment framework
- Presented curated shortlists for each role, including summary insights and red flags
We also took over interview scheduling, candidate management, and feedback loops to remove admin burden from the client’s HR and delivery teams.
Each hire was secured through active offer management, ensuring:
- Market-aligned compensation without over-inflation
- Risk mitigation around competing offers or counter-offers
- A smooth pre-boarding process with weekly check-ins between offer and start date
By the end of Week 7, all three hires were in motion and aligned to the programme roadmap.
The Result - 3 Key Hires
The client entered programme mobilisation with a complete, high-caliber core team in place, ready to deliver.
Why it worked
Deep market access in Auto & Equipment Finance
Role-specific search with pre-assessed talent
60-step headhunting methodology
Strong project scoping and hiring roadmap
Want Similar Results?
Looking to build or scale a digital delivery team?
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