We are looking for a Product Support Consultant to support mission-critical finance platforms for lenders and brokers. This client-facing role suits a problem-solver who enjoys digging into technical issues, collaborating with product and engineering, and helping customers get the most from their software.

The Role

• Provide first-class support on proprietary applications and integrated third-party products.

• Diagnose, troubleshoot, and resolve application issues, documenting steps in the ticketing system.

• Collaborate with IT, Engineering, and external vendors to restore service and address root causes.

• Manage customer upgrades from kick-off through implementation, coordinating internal resources.

• Execute testing for maintenance releases and hot fixes.

• Deliver customer training via webinars, on-site sessions, and at user events; support product demos when needed.

• Create and maintain knowledge base articles and support documentation.

• Follow security and compliance protocols when accessing customer data.

About You

• 1–3+ years in customer support, software implementation, or financial software support.

• Strong analytical skills, attention to detail, and clear written and verbal communication.

• Working knowledge of accounting principles and general business operations; accounting experience is a plus.

• Comfortable engaging with stakeholders at all levels and thriving in a collaborative team.

• Proficient with Microsoft Office and web-based applications; familiarity with Microsoft SQL fundamentals.

• Bonus: exposure to the leasing or equipment finance lifecycle, Microsoft Dynamics GP, management reporting tools, or customer portals.

• Organised, adaptable, and able to manage multiple priorities to deadlines.

Take ownership of client success by leading technical issue resolution, coordinating cross-functional fixes, and elevating service quality across enterprise finance platforms.