Join a leading enterprise finance technology provider supporting lenders and finance organisations across Asset Finance, Equipment Finance and Automotive Finance markets. As an Account Manager, you’ll play a key role in managing and expanding long-term client relationships across EMEA.

This is a newly created role suited to someone who enjoys working with complex enterprise clients, understands long-term value creation and thrives on collaboration. You’ll be responsible for retention, renewals and account expansion, while acting as a trusted partner to your client base.

The Role

• Manage and grow a portfolio of enterprise client accounts, driving retention, satisfaction and revenue growth.

• Build senior-level relationships across client organisations to identify cross-sell, upsell and services opportunities.

• Act as the primary point of contact for clients, coordinating internal teams to deliver a high-quality customer experience.

• Work closely with Customer Success Managers to enhance platform adoption and long-term value.

• Plan, coordinate and deliver structured QBRs alongside CSMs and internal stakeholders.

• Develop detailed account plans, mapping stakeholders, objectives, challenges and growth opportunities.

• Track account performance and prepare regular reports covering key metrics and insights.
• Collaborate with marketing and product teams to refine messaging and support vertical success.

• Attend client meetings, industry events, trade shows and conferences to strengthen relationships.

• Engage with industry associations to expand network and market presence.

• Provide structured client feedback and insights to product teams to inform solution development.

• Maintain accurate forecasting, pipeline management and CRM discipline.

• Consistently achieve and exceed renewal, upsell and services revenue targets and KPIs.

• Stay informed on industry trends, market developments and competitive offerings.

About You

• Strong background in SaaS account management within complex, consultative environments.

• Proven success managing enterprise clients and achieving retention and growth targets.

• Excellent communicator with the ability to build trusted relationships at C-level and senior stakeholder level.

• Commercially minded, proactive and comfortable managing multiple accounts simultaneously.

• Curious, detail-oriented and motivated by continuous learning and improvement.

Requirements

• 5–7 years’ experience in SaaS Account Management or related client-facing roles.
• Experience working with enterprise customers and complex platforms.
• Exposure to Asset Finance, Financial Services or Accounting markets is advantageous.
• Familiarity with structured sales methodologies such as MEDPICC is beneficial.
• Degree-level education or equivalent professional experience.